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German speaking Customer Support - Dublin

Dublin, Ireland
Software / Information Technology · Full-time · Permanent
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Description
Our client a leading provider of B2B and B2C services to the online gaming and sports betting markets is looking to hire a German speaking Customer Support agent to join their Dublin based offices.


Responsibilities
• Provide excellent levels of customer service to the clients customers via a variety of media channels (e.g. chat, phone, email) • Provide first call resolution and take ownership on all customer queries • Handling wide variety of player & account queries within agreed service levels • Enter customer details and other information in an accurate and efficient manner to the relevant systems • Take ownership of any problems or requests from customers and ensure that they are addressed directly or escalated to the appropriate channel • Communicating with customers keeping them well informed about the company products, services & promotions • To drive customer satisfaction levels to a world class standard • Increase and drive revenue through outbound sales campaigns (no cold calling) • Support other areas in accordance with business needs

Minimum qualifications
• Fluency in English, German • A strong Interpersonal & Communication Skills both oral & written • Must be PC literate – proficient MS Applications • Proven experience in customer service • Background in betting industry, call centre or online services • Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives • Ability to develop relationships & rapport with people • Demonstrate a Can do Attitude by showing enthusiasm, energy and inner motivational to do things better, self starter, takes action to achieves goals beyond what is required • Sales or telesales experience
Job details
Reference:
Team or role: Software / Information Technology
Job type: full-time
Job location: Dublin, Ireland

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