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French Customer Service Agent (Software Industry)

Dublin, Ireland
Management / Admin / Clerical / Financial / Legal · Full-time · Permanent
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Description
Join one of the fastest growing eCommerce companies in Europe and give your career a kick start in 2017. This is a huge opportunity for a highly motivated, forward thinking and fast moving customer support executive to join their French Customer Onboarding team and make a huge contribution to overall customer satisfaction. The hours are between 9-5.30pm Monday to Friday


Responsibilities
The Role: · Immediately gain a complete understanding of all products and services · Proactively contact new and existing customers meeting and exceeding contact targets · Engage with customers via inbound phone requests, resolving their questions and challenges · Provide assistance to French and English customers · Monitor and respond to online chat support requests · Identify and address customer’s needs, complaints and frustrations to always achieve a mutually beneficial relationship · Proactively work with other team members to assist others in achieving improved customer support and improved retention metrics · Manage customer communications, e.g., notifications, e-mails, down-time notices and release notes

Minimum qualifications
Requirements: · Two year’s minimum of customer service experience · Ability to speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions · Demonstrates an ability to think quickly on their feet · Fluent in English and French both written and verbal essential
Job details
Reference: J90
Team or role: Management / Admin / Clerical / Financial / Legal
Job type: full-time
Job location: Dublin, Ireland

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