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Dublin, Ireland
Management / Admin / Clerical / Financial / Legal · Full-time · Permanent
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The VIP Manager is a key role. The successful candidate will be responsible for managing and retaining high value customers, maintaining the core brand value of giving the very best customer service. Within this role, you will be expected to quickly build relationships with your customer group to ensure that customers become loyal to the brands. You will be expected to be close to the data and have a great understanding of the KPI’s associated with your VIP segment. You will need to personally take responsibility for the rewarding of your customers, through bonusing strategies and hospitality, but you must always be focused on taking ownership of the ROI it delivers. You will be expected to manage the customers through a number of different channels and maintain a centralised data base on the details of each customer. The role will require you to be contactable outside of normal working hours and also to attend various hospitality events.

Take ownership of all KPI’s associated with the VIP segment of players · Build personal relationships with these customers, creating a truly personalised experience for them · Work closely with the Casino & Sportsbook product team, to deliver product improvements for VIP customers · Define VIP promotions, bonusing percentages and hospitality requirements · Work with the marketing team to develop online recruitment of high value players. · Manage VIP hospitality events on behalf of the company · Product monthly reports on your player KPI’s to present to the Management · Understand the trends in the external market place

Minimum qualifications
Previous success when managing VIP’s - 2+years Sales focused – ambitious, motivated and drive Excellent interpersonal skills with the ability to form good relationships with clients. Working knowledge of gaming software including risk management and bonus systems. Extensive contact list and/or ability to quickly convert leads. Presentable Good consumer understanding and passion for customer excellence.
Job details
Reference: 04
Team or role: Management / Admin / Clerical / Financial / Legal
Job type: full-time
Job location: Dublin, Ireland

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